Guest Satisfaction at Monte da Silveira

At Monte da Silveira, your satisfaction is our top priority. From the moment you consider staying with us until long after your departure, we are dedicated to providing an exceptional experience. We are committed to ensuring that your stay is comfortable, enjoyable, and memorable.

Before Your Stay

We understand that a seamless booking process sets the tone for your stay. Our team is here to assist with any special requests, answer your questions, and ensure all your needs are met before you even arrive. Please don’t hesitate to reach out to us with any inquiries or specific requirements to make your stay even more enjoyable.

During Your Stay

While you're with us, we strive to meet your every need. Should any issues arise, we kindly ask that you inform us as soon as possible so we can address them promptly. We take every guest concern seriously and are committed to resolving any problems swiftly to ensure your comfort.

For Immediate Assistance:

• Visit our Office: Our friendly staff is always available in our office to assist you.
• Complaint Book: In accordance with Portuguese law, a complaint book is available in our office upon simple request. You can also access the online complaint book at this link, with an English option available.

After Your Stay

Your feedback is invaluable to us, and we would love to hear about your experience. Whether it’s a suggestion for improvement or a compliment about your stay, we encourage you to share it with us.

Ways to Share Your Feedback:

• Physical Book: Leave your thoughts in our physical guestbook available at the office.
• Online: Submit your feedback through the online complaint book, or through reviews on social media and booking sites.

We promise to respond to all online reviews within 48 hours, ensuring that your feedback is acknowledged and addressed promptly.

We Value Your Opinion: At Monte da Silveira, we believe in continuous improvement and welcome any suggestions that can enhance the experience for our future guests. Your compliments are greatly appreciated and motivate our team to keep delivering exceptional service.

Stay Connected

Connect with us on social media to share your experiences and see what others are saying about Monte da Silveira. We love to engage with our guests and appreciate every review and comment.

Thank You for Choosing Monte da Silveira We look forward to welcoming you (back) and continuing to provide a sanctuary of relaxation, luxury, and exceptional service in the beautiful SouthWest Alentejo.